If you’ve taken an Uber, you know how easy the app is. Disruptive business models like Uber’s disrupt the customer experience by giving them a higher standard.
Disruptive Business Models Disrupt the Customer Experience
By Soren Kaplan
Thinker of the Month
Associate Professor of Management and Organisation at Warwick Business School, University of Warwick.
Deborah Rowland speaks on leading change and innovation.
50 Second Q&As
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