If you’ve taken an Uber, you know how easy the app is. Disruptive business models like Uber’s disrupt the customer experience by giving them a higher standard.
Disruptive Business Models Disrupt the Customer Experience
By Soren Kaplan
Thinker of the Month
Associate Professor of Innovation and Entrepreneurship in Zhejiang University (Hangzhou, China), and Director for the MBA program Global Entrepreneurship Program.
Rita McGrath shares her latest research on strategic inflection points.
50 Second Q&As
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