Step two in Marshall Goldsmith’s change process is to Listen. 80 percent of our success in learning from other people is based on how well we listen. In other words, our success or failure is determined before we do anything. Listening is not passive. It is active and powerful. Good listeners know this. They regard listening as a highly active process.
So what do good (active) listeners do? Find out in the next in our series of Marshall’s Thinkers50 video blogs, Leadership is a Contact Sport.