By challenging the assumptions of your customers, you can delight and surprise them!
The Power of Surprise – and the Role of Pop Rocks!
By Soren Kaplan
Thinker of the Month
Howard Yu: Leap
50 Second Q&As
To hone their distilling skills, we challenge thinkers to complete our Thinkers50 50-second Q&A. The result is a unique insight into what some of the world’s leading business thinkers are thinking – and how they manage their lives.