By creating a line of sight to your customers, you are giving everyone in your organization an understanding of their work and how it’s valuable to your customers.
Give Everyone a Line of Sight to the Customer
By Soren Kaplan
Thinker of the Month
The original management guru.
Scott Anthony talks about Dual Transformation.
50 Second Q&As
To hone their distilling skills, we challenge thinkers to complete our Thinkers50 50-second Q&A. The result is a unique insight into what some of the world’s leading business thinkers are thinking – and how they manage their lives.