By creating a line of sight to your customers, you are giving everyone in your organization an understanding of their work and how it’s valuable to your customers.
Give Everyone a Line of Sight to the Customer
By Soren Kaplan
Thinker of the Month
Associate Professor of Management and Organisation at Warwick Business School, University of Warwick.
Deborah Rowland speaks on leading change and innovation.
50 Second Q&As
To hone their distilling skills, we challenge thinkers to complete our Thinkers50 50-second Q&A. The result is a unique insight into what some of the world’s leading business thinkers are thinking – and how they manage their lives.