Leaders know what matters

‘Attention is the chief bottleneck in organizational activity, and the bottleneck becomes narrower and narrower as we move to the top of organizations,’ noted Herbert Simon.

Leaders establish what the organization needs to be paying attention to. They communicate the things that really matter – or the things they think really matter – in a personal and inspirational way. Without this level of focus, any leadership role can quickly become overwhelming.

‘The communications and actions of CEOs reflect their attentional focus and help drive the culture and activities of the firm. Indeed a key strategic role of the CEO is to focus . . .

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