by Subir Chowdhury
A ‘chain of change’ gives your leadership team a clear understanding of the effort needed to achieve substantial and sustainable change at every level of the organization.
I was visiting a friend of mine who at the time was the chief executive officer of a large consumer products company. We had spent many months discussing problems with quality that the company was experiencing. Lately, though, things seemed more positive. I thought he was well on his way to leading his company toward some substantial changes.
And yet, as we sat face to face in his . . .
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