Walk the Talk of Quality

by Subir Chowdhury

What will you do to get everyone in your organization to achieve an unprecedented level of quality – every day?

I used to open our management meetings with a simple question: “Which makes more sense: invest time and energy to avoid problems or to solve them as they occur?”

It’s not intended to be a trick question, but I’m surprised by how it causes so many executives and managers to squirm uncomfortably as they try to figure out how they should answer.

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