Future of work | HR transformation

The human-centric enterprise

As the future of work rapidly evolves, we must urgently reassess our understanding of where, how and why we work.

Developed by Mercer and Thinkers50, The Human-Centric Enterprise redefines our perspective on putting people at the center of modern workplaces.

A must-read for all forward-thinking leaders and individuals passionate about shaping the future of work

In this thought-provoking and timely book developed by Mercer and Thinkers50, we journey through the seismic and inevitable shift toward a more human-centric enterprise. We see how this fundamental restructuring is revolutionizing not just how we perform work but also how we classify, organize, manage and are rewarded for it.

Using their own data and insights, an array of Mercer subject matter experts investigate important dimensions of this high-speed shift, from rethinking leadership roles and resetting work around human-centric values and innovating work experiences, to leveraging culture for transformation, approaching technology through the lens of empathy, redesigning pay and rewards, and the evolution of the HR function.

Guided by a human-centric approach to organizational and work design, this book redefines our perspective on modern workplaces and offers advice for leaders on how to prepare for this vital and inevitable transition toward a more human-centric enterprise.

Chapter overview

Chapter 1
Chapter 1
How relatable organizations are winning hearts and minds
by Kate Bravery
To win in the people age, organizations must act with humanity — relating to employees not only as workers but also as stakeholders in the company’s success.
Chapter 2
Chapter 2
Redesigning work for greater human-centricity
by Ravin Jesuthasan
Leaders at every level must evolve their organizations to a more agile and flexible model that enables their perpetual reinvention.
Chapter 3
Chapter 3
Being human: The most transformational move of all
by Melissa Swift
Organizations must stop pitting “how work gets done” against “how we honor our humanity” — allowing economics and empathy to thrive together.
Chapter 4
Chapter 4
Transforming for a human-centric culture
by Kai Anderson
To succeed, transformations must put humans at the center — but organizations must first engage in some key paradigm shifts that challenge the status quo.
Chapter 5
Chapter 5
The next generation of rewards are human-centered
by Shanthi Naresh
As the shape of work shifts, organizations must consider a new rewards framework to support it — looking beyond pay to the “how,” “what,” “why” and “whom” of rewards.
Chapter 6
Chapter 6
Scaling empathy: A human-centric
approach to being digital
by Jason Averbook
Taking a human-centered approach to digital transformation means organizations must think hard about how to integrate empathy at scale into their digital strategies.
Chapter 6
Chapter 7
Reinventing HR to deliver on human-centered transformation
by Armin von Rohrscheidt
HR and people teams are the guardians and executors of change. How do they need to evolve to support a human-centered world of work?
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