by Subir Chowdhury

How can we activate a quality revolution? Stop thinking about quality and think about your people.

In some respects, the old way of managing the quality process is part of the problem. Perhaps it is more accurate to say that the old approach to quality management has become problematic.

When we manage quality, we are addressing problems as we become aware of them. By then we are already behind, being reactive instead of proactive and failing to prevent anything. You see, it is not enough to notice quality problems. The problems we discover today have . . .