Important to Ask and Important to Listen
How many times have you been glancing around the room or down at your phone when someone else was trying to talk to you?
I don’t know about you, but I know a lot of managers who are very smart people except when it comes to listening. Instead of fully hearing what someone is trying to communicate they cut them off – finish their sentences, or jump to conclusions. They start looking around, or down at their phones.
But part of having a caring mindset is being able to listen thoughtfully, on purpose. Without actively listening, you’ll only get part of the story.
Listen to the examples below and see how you can make The Difference.
One of the world’s pre-eminent experts on quality and process improvements, Subir Chowdhury is the #1 international bestselling author on SIX SIGMA philosophy. Hailed by The New York Times as a “leading Quality expert,” and by Business Week as “the Quality Prophet”, he is the author of 15 books. His latest book THE DIFFERENCE: When Good Enough Isn’t Enough (Crown Business, 2017) made it to the USA Today Bestseller list as well as National Bestseller in India. In 2017, India’s prestigious Indian Institute of Technology (IIT) Kharagpur established the ‘Subir Chowdhury School of Quality and Reliability’ – the first of its kind in Asia. He is the Chairman and CEO of ASI Consulting Group and helped his clients save billions of dollars.