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Making a Difference

How do you know when you’re really listening?

How do you know when you’re really listening?

Real listening involves hearing. Observing and understanding the problem is too. Many people just pretend to listen.  After I attended a meeting with a client, I asked him if he understood what one of the participants had been talking about. I had...

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Important to Ask and Important to Listen

Important to Ask and Important to Listen

How many times have you been glancing around the room or down at your phone when someone else was trying to talk to you? I don’t know about you, but I know a lot of managers who are very smart people except when it comes to listening. ...

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Act before someone asks you to act

Act before someone asks you to act

When someone I knew had a surgery for an ongoing back problem, the doctor had a nurse come out to the waiting room midway through the procedure to be sure her husband knew things were on track. After the operation, the doctor came out to reassure...

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The smallest gesture can have lasting impact

The smallest gesture can have lasting impact

 During a trip to India, I was looking out a cab window and saw a child, maybe seven or eight years old. He stooped beside a street drain and was reaching in.  I asked my cab driver what the child was doing. He told me to just look the other way...

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A glass of water and an act of thoughtfulness

A glass of water and an act of thoughtfulness

Being thoughtful is one of the characteristics of a caring mindset. During a flight to see a client, I was traveling in First Class. Another passenger who was also in First Class sat down in the seat across the aisle from me. The flight attendant...

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Don't Miss a Thing