The Four Cornerstones for Change

by Subir Chowdhury

People gain the utmost commitment to Quality when they believe that change makes a difference.

Do you want to change your organization – to transform the rank and file members so that they WANT to achieve true Quality? Of course, you do – who doesn’t?

But even the most perfect retraining process will fail if you do not gain commitment from the people whom you are asking to implement the change. I have learned that when companies impose rules and force a process on people without receiving their commitment to perform, they’ll become resentful and . . .

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