How we get work done depends on the quality of our relationships. When we’re dealing with difficult people, our creativity, productivity, and engagement suffer. Too often we think we have no choice but to grin and bear it. But there’s only so much thoughtless, irrational, or malicious behavior any one can take. So how can we navigate our relationships with coworkers to manage the downsides and amplify the upsides?
Amy Gallo is a contributing editor at Harvard Business Review and author of Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. In January 2023, she was named to the Thinkers50 Radar list of up-and-coming thinkers whose ideas could make a positive difference in the world.
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An expert in conflict, communication, and workplace dynamics, Amy Gallo combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. In her role as a contributing editor at Harvard Business Review, she writes about interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. Gallo has contributed to numerous books on feedback, emotional intelligence, and managing others.