Today’s guest is Tom Peters, best-selling author of the groundbreaking book In Search of Excellence, which changed the way the world viewed the connection between corporate culture and the success of a business. His newest book, The Excellence Dividend, is likewise original, commanding, and cutting-edge.

Forty years ago, Tom was tasked with creating a last-minute presentation for a client after a computer failure wreaked havoc on his company’s original plans. Not wanting to disappoint his wife, who . . .