Authors of Smart Conflict.
Working Identity – Herminia Ibarra.
Insight – Tasha Eurich.
Smart Conflict serves as a practical guide to navigating conflict effectively in professional settings. Alice and Louise draw on research-backed tools and real-world scenarios to demonstrate how to approach difficult conversations with clarity, confidence, and constructive intent. Their framework helps individuals and teams transform tension into progress, strengthening collaboration and psychological safety. It provides actionable skills that leaders of all levels can apply right away, making conflict a catalyst for better decision-making – rather than a barrier.
Alice and Louise are co-founders of The Power House, a global leadership development and culture transformation business. Alice is a leadership and conflict coach, author, and keynote speaker. She held senior roles in creative agencies advising clients including Unilever, O2, and Microsoft, becoming a managing director before joining a now exited health tech startup. Louise is an executive coach, courageous communication specialist, and co-creator of the powerful Smart Conflict® methodology. A former merger and restructure consultant, she spent 20 years driving transformational change in voluntary and international NGOs.
Smart Conflict: How to have hard conversations at work (Practical Inspiration Publishing, 2025); Smart Conflict with Alice Driscoll & Louise van Haarst (with Alison Jones, The Extraordinary Business Book Club, 2025); Smart Conflict and Tech for Good (with Paul Miller, Bethnal Green Ventures, 2025); How to have hard conversations (Influence & Impact for Leaders, Captivate FM, 2025).
“Smart Conflict is a timely, evidence-based guide for leaders seeking to build the elusive high-performing culture. With practical tools at every step the book is an essential read for every manager in today’s world of work.”
– Jonathan Passmore, Thinkers50 Coaching Legends
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Thinkers50 Limited
The Studio
Highfield Lane
Wargrave RG10 8PZ
United Kingdom
Thinkers50 Limited
The Studio
Highfield Lane
Wargrave RG10 8PZ
United Kingdom
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