Having resolve does not mean you are not willing to be flexible. In fact, it is the opposite: when you have resolve, you need to be willing to change and adapt. But you need to also understand that choosing to change and adapt does not mean choosing the easiest solution.
It means choosing the right solution.
Even if it takes longer to find it.
In organizations, communities, and even places of worship, people just are not willing to change. In fact they often resist anything new.
I bet you know someone at your office or in your neighbourhood that does not like change. It is the “we have always done it that way” syndrome.
But here’s the thing: if you’re not open to change, you will never be able to solve the inevitable problems that crop up. You will never be able to move forward and make progress.
In a meeting with a Fortune-100 company, senior executives told me they had three percent scrap rate in their manufacturing process. Sounds pretty low, doesn’t it?
That three percent was costing them millions of dollars per year though.
One of the world’s pre-eminent experts on quality and process improvements, Subir Chowdhury is the #1 international bestselling author on SIX SIGMA philosophy. Hailed by The New York Times as a “leading Quality expert,” and by Business Week as “the Quality Prophet”, he is the author of 15 books. His latest book THE DIFFERENCE: When Good Enough Isn’t Enough (Crown Business, 2017) made it to the USA Today Bestseller list as well as National Bestseller in India. In 2017, India’s prestigious Indian Institute of Technology (IIT) Kharagpur established the ‘Subir Chowdhury School of Quality and Reliability’ – the first of its kind in Asia. He is the Chairman and CEO of ASI Consulting Group and helped his clients save billions of dollars.