A caring mindset is critical to your success, and the success of your organization.
It starts with being straightforward.
Being straighforward means you can be tough, and exacting – but also honest, direct, transparent and fair.
It sounds like common sense, doesn’t it? Not always. Let me share a story with you.
A company I was advising was losing some very talented people because of one person’s actions. The unfortunate thing was that this person – we can call him Nick – was very talented. But he was rude, took credit for other people’s work, embarrased team members in front of their colleagues . . . in other words, anything but straightforward.
One of the world’s pre-eminent experts on quality and process improvements, Subir Chowdhury is the #1 international bestselling author on SIX SIGMA philosophy. Hailed by The New York Times as a “leading Quality expert,” and by Business Week as “the Quality Prophet”, he is the author of 15 books. His latest book THE DIFFERENCE: When Good Enough Isn’t Enough (Crown Business, 2017) made it to the USA Today Bestseller list as well as National Bestseller in India. In 2017, India’s prestigious Indian Institute of Technology (IIT) Kharagpur established the ‘Subir Chowdhury School of Quality and Reliability’ – the first of its kind in Asia. He is the Chairman and CEO of ASI Consulting Group and helped his clients save billions of dollars.